Basetao Spreadsheet FAQ

How do I place an order through the Basetao spreadsheet? Browse the database, click your desired item's link, and complete the purchase on the seller's page. Copy the order number and tracking into your haul tracker. Most sellers accept major credit cards, PayPal, and some cryptocurrency options. Is my payment secure? Yes, sellers use standard encrypted payment processing. However, always verify you are on the correct seller page before entering payment details. The Basetao spreadsheet provides verified links, but phishing attempts exist. Never share your payment credentials via chat or email. Can I cancel an order? Orders can typically be cancelled within 12-24 hours before the seller ships to the warehouse. After that, you must wait for warehouse arrival and request a return. Cancellation policies vary by seller.

How long does shipping take? Transit times vary by carrier and destination. DHL to Europe averages 7-12 days. EMS averages 10-18 days. EUB averages 15-25 days. These are estimates, not guarantees. What if my package is lost? Contact your agent immediately. Most carriers include basic insurance. DHL and FedEx typically cover up to $100 by default. Additional insurance can be purchased for valuable hauls. Do I need to be home for delivery? DHL and FedEx usually require a signature. EMS and EUB may be left in a mailbox or with a neighbor. Track your package and arrange redelivery if you will not be available.

Can I return items after delivery? Returns after international shipping are difficult and expensive. Most agents do not offer post-delivery returns. This is why thorough QC before shipping is critical. Document any issues immediately upon delivery for potential compensation. What if an item does not match QC photos? Contact your agent within 48 hours with photos showing the discrepancy. Most agents offer partial refunds or store credit for verified issues. The Basetao spreadsheet QC guide helps you document issues properly. Why is my order taking so long? Delays can occur at multiple stages. Seller shipping to warehouse (3-10 days). QC photo processing (24-72 hours). Warehouse consolidation (24-48 hours). International transit (7-30 days). Customs clearance (1-5 days). Any stage can experience delays. Track each phase and contact support if delays exceed normal ranges.

How do I create an account? Visit your chosen agent's website and complete the registration form. Use a strong, unique password. Enable two-factor authentication if available. Verify your email to access all features. Is my personal data safe? Reputable agents use encryption and follow data protection standards. However, do not share more personal information than necessary. Use your agent's messaging system rather than external chat apps for order-related communication. Can I have multiple accounts? Yes, but consolidating orders across accounts is not possible. One account per haul is the standard practice. Some buyers maintain accounts on multiple platforms for comparison shopping.